3emanagement - Notice history

All systems operational

Here is the status page for 3emanagement products.
You will find updates on the status of our systems here, and a note will be posted in the event of a service interruption. Feel free to subscribe to receive real-time notifications during an outage

To contact us:

JurisEvolution & AcuminEvolution :
During business hours: support@jurisconcept.ca
For emergencies outside of business hours: 1-888-692-1050, extension 8

JurisPro, Procardex, and Pronotaire:
During business hours: supportpro@jurisconcept.ca
For emergencies outside of business hours: 844-799-2229

JuriWeb & JuriEDI :
During business hours: support@siunik.com
For emergencies outside of business hours: (450) 667-8860, extension 8
100% - uptime

JurisEvolution - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024

AcuminEvolution - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024

External Services - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024
100% - uptime

JurisPro - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024

Hosting - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024

Procardex - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024

External Services - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024
100% - uptime

JuriWeb - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024

JuriEDI - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024

Hosting - Operational

100% - uptime
Dec 2023
Jan 2024
Feb 2024
100% - uptime

Mailgun → Email Services - Operational

Mailgun → Email Services → Events & Logs - Operational

Notice history

Feb 2024

SSO provider issue
  • Resolved
    Resolved

    We have received confirmation from our provider that the issue has been successfully resolved. Two-factor authentication requests are now working properly.
    https://status.pingidentity.com/incidents/vvx47yvgcvm5

  • Investigating
    Investigating

    Our SSO service provider has reported a recurring issue with double-factor deliveries to us.
    They found that on a second attempt, messages are usually delivered successfully.
    We are working with our SSO service provider to resolve this issue. For updates, please refer to the following link: https://status.pingidentity.com/

Maintenance - QC Business Registrar
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Revenu Québec will be performing maintenance on their computer systems on Sunday, February 4, 2024 between 6:00 a.m. and 1:00 p.m. As a result, integration with the Quebec Enterprise Registrar will not be accessible during this period.

Jan 2024

Problem of $0 tariffs
  • Resolved
    Resolved

    We can confirm that the pricing issue was fixed last Friday. The affected time entries have been successfully recalculated. No action is required on your part.

  • Identified
    Identified

    A fix has been prepared and will be deployed very soon to prevent the creation of an empty rate line. A validation is underway to identify users with time entries affected by the situation. If this concerns you, you will be contacted by our team in the next few business days to explain the situation and rectify it. If you have already reported the situation to us, we will confirm the adjustment within the same time frame.

  • Investigating
    Investigating

    We have identified an issue with rates in the employee timesheet. Currently, having a blank row in the fee table on the employee record results in a default rate of $0 for all time entries, regardless of the rate code selected.

    An analysis of the issue is underway for the deployment of a fix as soon as possible. We recommend that you temporarily resolve this situation by removing any empty rate lines from the employee record. This will ensure that future time records will display the correct totals. For existing time entries displaying $0, simply modify them one by one to force a recalculation.

Dec 2023

No notices reported this month

Dec 2023 to Feb 2024

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