3emanagement - JurisEvolution connection issue – Incident details

All systems operational

Here is the status page for 3emanagement products.
You will find updates on the status of our systems here, and a note will be posted in the event of a service interruption. Feel free to subscribe to receive real-time notifications during an outage

To contact us:

JurisEvolution & AcuminEvolution :
During business hours: support@jurisconcept.ca
For emergencies outside of business hours: 1-888-692-1050, extension 8

JurisPro, Procardex, and Pronotaire:
During business hours: supportpro@jurisconcept.ca
For emergencies outside of business hours: 844-799-2229

JuriWeb & JuriEDI :
During business hours: support@siunik.com
For emergencies outside of business hours: (450) 667-8860, extension 8

JurisEvolution connection issue

Resolved
Degraded performance
Started about 2 years agoLasted about 5 hours

Affected

Lawyers

Degraded performance from 5:54 AM to 10:53 AM

JurisEvolution

Degraded performance from 5:54 AM to 10:53 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear users,

    The issue related to Crowdstrike security software preventing connection to JurisÉvolution is resolved. Our team continues to restore all of our servers to avoid capacity issues during the day.

    Crowdstrike also confirmed that the incident was not related to a cyberattack or security incident. Rather, it was an incident following an update to their application.

    Thank you for your understanding and patience.

  • Identified
    UTC
    Identified

    Dear users,

    The issue has been identified and is related to an update to CrowdStrike security software. This update affects the operation of Windows environments (servers and workstations) and generates BSOD (Blue Screen). CrowdStrike is a globally recognized provider and this outage affects several companies around the world, including financial institutions, airports, emergency services, etc.

    We have been able to make JurisÉvolution environments functional, but we are still experiencing intermittent issues. Rest assured that your data will be preserved if you need to make changes during this period.

    Our team is currently working on a full restoration of the service.

    Thank you for your understanding and patience.

  • Investigating
    UTC
    Investigating

    Dear users, a problem has been identified with the JurisÉvolution application. Our teams are actively working to resolve it and we will keep you informed. Thank you for your understanding.