3emanagement - Error message displayed when creating a signature project (Consigno) – Incident details

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To contact us:

JurisEvolution & AcuminEvolution :
During business hours: support@jurisconcept.ca
For emergencies outside of business hours: 1-888-692-1050, extension 8

JurisPro, Procardex, and Pronotaire:
During business hours: supportpro@jurisconcept.ca
For emergencies outside of business hours: 844-799-2229

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During business hours: support@siunik.com
For emergencies outside of business hours: (450) 667-8860, extension 8

Error message displayed when creating a signature project (Consigno)

Monitoring
Operational
Started 19 days ago

Affected

Lawyers

Operational from 5:59 PM to 12:00 AM

External Services

Operational from 5:59 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We are currently experiencing an issue with the integration of Consigno's electronic signature service. When creating a signature project, an error message may appear indicating that the Consigno site cannot be opened.

    Temporary Solution:


    If you encounter this issue, we recommend simply refreshing the Consigno page. The signature project should then appear correctly.

    We are in communication with Consigno to resolve this problem as soon as possible. We appreciate your understanding and patience.