3emanagement - Two-Factor Authentication - Mobile App – Incident details

All systems operational

Here is the status page for 3emanagement products.
You will find updates on the status of our systems here, and a note will be posted in the event of a service interruption. Feel free to subscribe to receive real-time notifications during an outage

To contact us:

JurisEvolution & AcuminEvolution :
During business hours: support@jurisconcept.ca
For emergencies outside of business hours: 1-888-692-1050, extension 8

JurisPro, Procardex, and Pronotaire:
During business hours: supportpro@jurisconcept.ca
For emergencies outside of business hours: 844-799-2229

JuriWeb & JuriEDI :
During business hours: support@siunik.com
For emergencies outside of business hours: (450) 667-8860, extension 8

Two-Factor Authentication - Mobile App

Resolved
Degraded performance
Started about 2 years agoLasted about 17 hours

Affected

Lawyers

Degraded performance from 10:55 AM to 3:26 AM

JurisEvolution

Degraded performance from 10:55 AM to 3:26 AM

Updates
  • Resolved
    UTC
    Resolved

    We are pleased to announce that the scheduled maintenance is now complete. All systems are back up and running. The two-factor authentication issues that some of you were experiencing have been resolved.

  • Monitoring
    UTC
    Monitoring

    We would like to inform you that an emergency maintenance will take place tonight at 11pm for a duration of 2 hours. This maintenance aims to resolve issues related to multi-factor authentication (MFA) for the Office add-in and the mobile application.

  • Identified
    UTC
    Identified

    Further to our previous message regarding technical issues with our mobile app's two-factor authentication, we would like to inform you that the Office add-in features associated with this authentication are also affected.

  • Investigating
    UTC
    Investigating

    We are currently experiencing technical issues with our mobile app's two-factor authentication, making it temporarily unavailable for those who have this feature enabled. Our teams are actively working to resolve this issue as soon as possible. Thank you for your understanding and patience.